Updated: September 20, 2024
Cookies Policy
Jetpack App Ltd ("we," "our," or "us") uses cookies and similar tracking technologies on our website and platform (the "Website") to enhance your browsing experience and to collect information about how you interact with our Website. This Cookies Policy explains what cookies are, how we use them, and how you can manage them.
1. What Are Cookies?
Cookies are small text files that are placed on your device (computer, smartphone, tablet) when you visit a website. They allow the website to recognize your device and store certain information about your preferences or past actions, helping improve your user experience.
Cookies can be categorized as either "session cookies," which expire when you close your browser, or "persistent cookies," which remain on your device for a set period or until manually deleted.
2. Types of Cookies We Use
We use the following types of cookies on our Website:
a. Essential Cookies
These cookies are necessary for the basic operation of our Website. They enable core functionality, such as security, access to certain areas, and network management. Without these cookies, our Website may not function properly.
b. Performance and Analytics Cookies
We use these cookies to understand how visitors interact with our Website, including which pages are visited most often, how users navigate through the site, and where errors may occur. This information helps us improve the Website’s functionality and user experience.
We use the following third-party services:
Google Analytics: We use Google Analytics to track and report website traffic and behavior data, such as the number of visitors, how visitors reach the Website, and what pages are visited.
Hotjar: Hotjar is used to analyze user behavior by collecting anonymized data on how visitors interact with our Website. This helps us identify areas for improvement in design and functionality.
c. Marketing and Advertising Cookies
These cookies track your online activity and help us deliver more relevant advertisements. They collect information about your visits to our Website and other sites to provide personalized advertising. We may use marketing tools that set these cookies, and in the future, we may add additional third-party services for similar purposes.
These cookies may also be used to limit the number of times you see an ad and to help measure the effectiveness of our marketing campaigns.
3. How We Use Cookies
We use cookies for the following purposes:
Improve User Experience: To remember your preferences, such as language settings, login details, and other personalization choices.
Analyze Website Usage: To monitor the performance of the Website, diagnose technical issues, and improve usability through the use of analytics tools like Google Analytics and Hotjar.
Marketing: To deliver personalized ads and content, and to measure the effectiveness of our marketing efforts.
4. Third-Party Cookies
In addition to our own cookies, we use third-party services, such as Google Analytics and Hotjar, which may set cookies on your device. These third-party services use their own cookies to collect information about your interaction with our Website and other websites, which they may use in accordance with their own privacy policies.
You can learn more about these third-party services and their cookie practices here:
Google Analytics: Google Analytics Privacy Policy
Hotjar: Hotjar Privacy Policy
5. Managing Cookies
You have the right to accept or reject cookies. When you first visit our Website, you will be presented with a cookie consent banner where you can choose to accept or manage cookies.
You can also manage cookies in the following ways:
a. Browser Settings
Most web browsers allow you to control and block cookies through the browser's settings. You can choose to block all cookies or only specific types. Please note that if you block essential cookies, some parts of our Website may not function properly.
Here are links to instructions for managing cookies in common browsers:
Google Chrome
b. Opt-Out Options for Third-Party Tools
You can opt-out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on: Google Opt-out.
For Hotjar, you can opt out by visiting: Hotjar Opt-out.
c. Marketing Preferences
To control personalized advertising from third-party providers, you can visit the Digital Advertising Alliance’s website to opt out of behavioral advertising: YourAdChoices.
6. Updates to This Cookies Policy
We may update this Cookies Policy from time to time to reflect changes in our use of cookies, third-party services, or legal requirements. We encourage you to periodically review this page for the latest information on our use of cookies.
10. Contact Us
If you have any questions or concerns about this Cookies Policy or use of cookies, please contact us at: Jetpack App Ltd, 14 Bennetts Hill, Prenton, Wirral, CH43 5RZ, or via email at hello@gojetpack.co.uk
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